:root {
  --support-border: rgba(94, 137, 168, 0.3);
  --support-panel: rgba(7, 20, 32, 0.86);
  --support-panel-strong: rgba(9, 25, 39, 0.96);
  --support-accent: #f2b632;
  --support-info: #69b9df;
  --support-success: #48c979;
  --support-danger: #ef6a62;
}

.support-unread-badge {
  display: inline-grid;
  min-width: 1.2rem;
  height: 1.2rem;
  padding: 0 0.28rem;
  place-items: center;
  border-radius: 999px;
  background: var(--support-danger);
  color: #07111a;
  font-size: 0.68rem;
  font-weight: 900;
  line-height: 1;
}

.support-center-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.45fr) minmax(300px, 0.75fr);
  gap: 0.85rem;
}

.support-center-grid > .metric-card {
  min-width: 0;
  margin: 0;
}

.support-card-heading,
.support-admin-heading {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 1rem;
  margin-bottom: 0.85rem;
}

.support-card-heading p,
.support-admin-heading p {
  margin: 0.25rem 0 0;
}

.support-status-dot {
  width: 0.58rem;
  height: 0.58rem;
  flex: 0 0 auto;
  margin-top: 0.3rem;
  border-radius: 50%;
  background: var(--support-success);
  box-shadow: 0 0 0 4px rgba(72, 201, 121, 0.1);
}

.support-ticket-form {
  display: grid;
  gap: 0.7rem;
}

.support-form-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(0, 1fr);
  gap: 0.7rem;
}

.support-ticket-form textarea {
  min-height: 8rem;
  resize: vertical;
}

.support-proposal-fields {
  display: grid;
  gap: 0.7rem;
  padding: 0.78rem;
  border: 1px solid rgba(242, 182, 50, 0.36);
  border-radius: 0.5rem;
  background: rgba(67, 49, 8, 0.12);
}

.support-proposal-intro p {
  margin: 0.2rem 0 0;
  color: var(--text-secondary, #a8b7c2);
  font-size: 0.76rem;
  line-height: 1.45;
}

.support-upload-preview {
  display: grid;
  grid-template-columns: 5rem minmax(0, 1fr) auto;
  align-items: center;
  gap: 0.65rem;
  padding: 0.5rem;
  border: 1px solid var(--support-border);
  border-radius: 0.42rem;
  background: rgba(4, 14, 24, 0.62);
}

.support-upload-preview img {
  width: 5rem;
  height: 3.5rem;
  border-radius: 0.3rem;
  object-fit: cover;
}

.support-upload-preview strong,
.support-upload-preview span {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-upload-preview span {
  margin-top: 0.16rem;
  color: var(--text-muted, #91a3b1);
  font-size: 0.7rem;
}

.support-diagnostics-consent {
  align-items: flex-start;
}

.support-diagnostics-consent small {
  display: block;
  margin-top: 0.18rem;
  color: var(--text-muted, #90a1af);
  font-weight: 400;
}

.support-form-actions,
.support-public-id-row,
.support-admin-heading {
  display: flex;
  align-items: center;
  gap: 0.65rem;
}

.support-confirmation {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr);
  gap: 0.8rem;
  margin-top: 0.85rem;
  padding: 0.9rem;
  border: 1px solid rgba(72, 201, 121, 0.38);
  border-radius: 0.55rem;
  background: rgba(24, 92, 57, 0.14);
}

.support-confirmation-mark {
  display: grid;
  width: 2rem;
  height: 2rem;
  place-items: center;
  border-radius: 50%;
  background: var(--support-success);
  color: #07140d;
  font-weight: 900;
}

.support-confirmation p {
  margin: 0.3rem 0 0.6rem;
}

.support-public-id-row code {
  min-width: 12rem;
  padding: 0.48rem 0.65rem;
  border: 1px solid var(--support-border);
  border-radius: 0.35rem;
  background: rgba(2, 10, 18, 0.72);
  color: #f5f8fa;
  font-size: 0.9rem;
  letter-spacing: 0.04em;
}

.support-faq-list {
  display: grid;
  gap: 0.42rem;
}

.support-faq-list details {
  border: 1px solid var(--support-border);
  border-radius: 0.42rem;
  background: rgba(5, 16, 27, 0.58);
}

.support-faq-list summary {
  padding: 0.68rem 0.75rem;
  color: var(--text-primary, #eef4f7);
  cursor: pointer;
  font-size: 0.82rem;
  font-weight: 750;
}

.support-faq-list p {
  margin: 0;
  padding: 0 0.75rem 0.75rem;
  color: var(--text-secondary, #a8b7c2);
  font-size: 0.78rem;
  line-height: 1.5;
}

.support-admin-shell {
  display: grid;
  gap: 0.75rem;
}

.support-kpi-grid {
  display: grid;
  grid-template-columns: repeat(6, minmax(0, 1fr));
  gap: 0.45rem;
}

.support-kpi {
  padding: 0.62rem 0.72rem;
  border: 1px solid var(--support-border);
  border-radius: 0.42rem;
  background: var(--support-panel);
}

.support-kpi span {
  display: block;
  color: var(--text-muted, #91a3b1);
  font-size: 0.7rem;
  text-transform: uppercase;
  letter-spacing: 0.045em;
}

.support-kpi strong {
  display: block;
  margin-top: 0.22rem;
  color: #f4f8fa;
  font-size: 1.2rem;
}

.support-admin-toolbar {
  display: grid;
  grid-template-columns: minmax(220px, 1.6fr) repeat(5, minmax(120px, 0.65fr)) auto auto;
  gap: 0.5rem;
  align-items: end;
  padding: 0.58rem;
  border: 1px solid var(--support-border);
  border-radius: 0.45rem;
  background: rgba(4, 14, 24, 0.58);
}

.support-unread-filter {
  display: flex;
  min-height: 2.25rem;
  align-items: center;
  gap: 0.38rem;
  color: var(--text-secondary, #aab7c1);
  font-size: 0.76rem;
  white-space: nowrap;
}

.support-admin-workspace {
  display: grid;
  grid-template-columns: minmax(410px, 0.92fr) minmax(520px, 1.35fr);
  min-height: 32rem;
  gap: 0.65rem;
}

.support-ticket-list-wrap,
.support-ticket-detail {
  min-width: 0;
  overflow: hidden;
  border: 1px solid var(--support-border);
  border-radius: 0.48rem;
  background: var(--support-panel);
}

.support-ticket-list {
  max-height: 34rem;
  overflow: auto;
}

.support-ticket-row {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  gap: 0.62rem;
  width: 100%;
  padding: 0.68rem 0.72rem;
  border: 0;
  border-bottom: 1px solid rgba(94, 137, 168, 0.18);
  background: transparent;
  color: inherit;
  text-align: left;
  cursor: pointer;
  transition: background-color 160ms ease, border-color 160ms ease;
}

.support-ticket-row:hover,
.support-ticket-row.active {
  background: rgba(25, 80, 112, 0.2);
}

.support-ticket-row.active {
  box-shadow: inset 3px 0 var(--support-accent);
}

.support-ticket-row-main {
  min-width: 0;
}

.support-ticket-row-main strong,
.support-ticket-row-main span {
  display: block;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.support-ticket-row-main strong {
  font-size: 0.81rem;
}

.support-ticket-row-main span {
  margin-top: 0.16rem;
  color: var(--text-muted, #91a3b1);
  font-size: 0.7rem;
}

.support-ticket-row-meta {
  display: grid;
  justify-items: end;
  gap: 0.22rem;
  font-size: 0.68rem;
}

.support-ticket-priority,
.support-ticket-status,
.support-ticket-category,
.support-proposal-status,
.support-proposal-badge {
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: 0.18rem 0.42rem;
  border: 1px solid var(--support-border);
  color: var(--text-secondary, #afbec8);
  background: rgba(5, 15, 25, 0.6);
  font-size: 0.66rem;
  font-weight: 750;
  white-space: nowrap;
}

.support-proposal-badge {
  margin-right: 0.42rem;
  border-color: rgba(242, 182, 50, 0.52);
  color: #ffd36c;
}

.support-proposal-pair {
  color: #c7dbe6 !important;
}

.support-proposal-status[data-status="verified"] {
  border-color: rgba(72, 201, 121, 0.55);
  color: #7be3a0;
}

.support-proposal-status[data-status="rejected"] {
  border-color: rgba(239, 106, 98, 0.55);
  color: #ff9d95;
}

.support-proposal-status[data-status="under_review"] {
  border-color: rgba(105, 185, 223, 0.55);
  color: #9edcf5;
}

.support-ticket-priority[data-priority="high"] {
  border-color: rgba(239, 106, 98, 0.6);
  color: #ff9d95;
}

.support-ticket-priority[data-priority="medium"] {
  border-color: rgba(242, 182, 50, 0.55);
  color: #ffd36c;
}

.support-new-dot {
  width: 0.48rem;
  height: 0.48rem;
  margin-top: 0.3rem;
  border-radius: 50%;
  background: var(--support-info);
  box-shadow: 0 0 0 3px rgba(105, 185, 223, 0.1);
}

.support-pagination {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  padding: 0.45rem 0.55rem;
  border-top: 1px solid var(--support-border);
  font-size: 0.72rem;
}

.support-ticket-detail {
  max-height: 37rem;
  overflow: auto;
  padding: 0.85rem;
}

.support-detail-empty {
  display: grid;
  min-height: 18rem;
  place-content: center;
  text-align: center;
}

.support-detail-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 0.75rem;
  padding-bottom: 0.72rem;
  border-bottom: 1px solid var(--support-border);
}

.support-detail-header h3 {
  margin: 0.15rem 0 0;
  font-size: 1rem;
}

.support-detail-id {
  color: var(--support-info);
  font: 700 0.72rem/1.2 ui-monospace, SFMono-Regular, Consolas, monospace;
}

.support-detail-controls {
  display: grid;
  grid-template-columns: repeat(2, minmax(130px, 1fr));
  gap: 0.5rem;
  margin: 0.72rem 0;
}

.support-detail-description,
.support-diagnostics,
.support-note-composer,
.support-reply-composer {
  margin-top: 0.7rem;
  padding: 0.7rem;
  border: 1px solid rgba(94, 137, 168, 0.22);
  border-radius: 0.4rem;
  background: rgba(3, 12, 21, 0.5);
}

.support-message-composers {
  display: grid;
  gap: 0.55rem;
}

.support-reply-composer {
  border-color: rgba(105, 185, 223, 0.42);
  background: rgba(17, 63, 88, 0.16);
}

.support-note-composer {
  border-color: rgba(150, 158, 166, 0.24);
}

.support-composer-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.7rem;
  margin-top: 0.5rem;
}

.support-composer-footer small {
  max-width: 62%;
  color: var(--text-muted, #91a3b1);
  font-size: 0.68rem;
  line-height: 1.4;
}

.support-detail-description p {
  margin: 0.45rem 0 0;
  white-space: pre-wrap;
  line-height: 1.52;
}

.support-proposal-detail {
  display: grid;
  gap: 0.65rem;
  margin-top: 0.72rem;
  padding: 0.72rem;
  border: 1px solid rgba(242, 182, 50, 0.34);
  border-radius: 0.45rem;
  background: rgba(46, 34, 7, 0.11);
}

.support-proposal-detail-head,
.support-attachment-heading,
.support-proposal-review-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.55rem;
}

.support-proposal-detail-head > div {
  display: flex;
  align-items: center;
  gap: 0.4rem;
}

.support-proposal-data {
  display: grid;
  grid-template-columns: minmax(5rem, auto) minmax(0, 1fr);
  gap: 0.3rem 0.7rem;
  margin: 0;
  padding: 0.55rem;
  border: 1px solid var(--support-border);
  border-radius: 0.4rem;
  background: rgba(4, 14, 24, 0.56);
}

.support-proposal-data dt {
  color: var(--text-muted, #91a3b1);
  font-size: 0.7rem;
  font-weight: 700;
}

.support-proposal-data dd {
  margin: 0;
  color: var(--text-primary, #eef4f7);
  font-size: 0.76rem;
}

.support-proposal-note {
  padding: 0.5rem 0.56rem;
  border-left: 2px solid var(--support-info);
  background: rgba(9, 35, 51, 0.3);
}

.support-proposal-note p {
  margin: 0.2rem 0 0;
  color: var(--text-secondary, #a8b7c2);
  font-size: 0.75rem;
  line-height: 1.45;
}

.support-proposal-attachment {
  display: grid;
  gap: 0.45rem;
}

.support-proposal-attachment img {
  width: 100%;
  max-height: 28rem;
  border: 1px solid var(--support-border);
  border-radius: 0.4rem;
  background: #02070c;
  object-fit: contain;
}

.support-proposal-attachment small {
  color: var(--text-muted, #91a3b1);
}

.support-proposal-review {
  display: grid;
  gap: 0.5rem;
  padding-top: 0.55rem;
  border-top: 1px solid var(--support-border);
}

.support-proposal-review textarea {
  width: 100%;
  min-height: 4rem;
  resize: vertical;
}

.support-diagnostics dl {
  display: grid;
  grid-template-columns: 120px minmax(0, 1fr);
  gap: 0.28rem 0.65rem;
  margin: 0.5rem 0 0;
  font-size: 0.72rem;
}

.support-diagnostics dt {
  color: var(--text-muted, #91a3b1);
}

.support-diagnostics dd {
  min-width: 0;
  margin: 0;
  overflow-wrap: anywhere;
}

.support-timeline {
  display: grid;
  gap: 0.5rem;
  margin-top: 0.72rem;
}

.support-timeline-event {
  position: relative;
  padding: 0.5rem 0.6rem 0.5rem 1.15rem;
  border-left: 1px solid rgba(105, 185, 223, 0.38);
}

.support-timeline-event::before {
  position: absolute;
  top: 0.75rem;
  left: -0.27rem;
  width: 0.48rem;
  height: 0.48rem;
  border-radius: 50%;
  background: var(--support-info);
  content: "";
}

.support-timeline-event[data-visibility="public"] {
  border-left-color: rgba(105, 185, 223, 0.75);
  background: rgba(24, 86, 116, 0.1);
}

.support-timeline-event[data-visibility="public"]::before {
  background: var(--support-info);
}

.support-timeline-event[data-visibility="internal"] {
  border-left-color: rgba(171, 179, 186, 0.34);
}

.support-timeline-event[data-visibility="internal"]::before {
  background: #8d9aa4;
}

.support-timeline-event-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.55rem;
}

.support-event-visibility {
  display: inline-flex;
  flex: 0 0 auto;
  align-items: center;
  padding: 0.14rem 0.4rem;
  border: 1px solid var(--support-border);
  border-radius: 999px;
  background: rgba(4, 14, 23, 0.72);
  color: var(--text-muted, #91a3b1);
  font-size: 0.62rem;
  font-weight: 800;
  letter-spacing: 0.025em;
  text-transform: uppercase;
}

.support-event-visibility[data-visibility="public"] {
  border-color: rgba(105, 185, 223, 0.55);
  color: #9edcf5;
}

.support-event-visibility[data-visibility="internal"] {
  border-color: rgba(171, 179, 186, 0.35);
  color: #b7c0c7;
}

.support-timeline-event strong,
.support-timeline-event span,
.support-timeline-event p {
  display: block;
}

.support-timeline-event span {
  margin-top: 0.12rem;
  color: var(--text-muted, #91a3b1);
  font-size: 0.68rem;
}

.support-timeline-event p {
  margin: 0.28rem 0 0;
  font-size: 0.75rem;
}

.support-note-composer textarea,
.support-reply-composer textarea {
  width: 100%;
  min-height: 5rem;
  resize: vertical;
}

.support-quick-button {
  position: fixed;
  z-index: 820;
  right: max(1rem, env(safe-area-inset-right));
  bottom: max(1rem, env(safe-area-inset-bottom));
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  min-height: 2.35rem;
  padding: 0.42rem 0.7rem;
  border: 1px solid rgba(105, 185, 223, 0.42);
  border-radius: 999px;
  background: rgba(5, 19, 31, 0.94);
  box-shadow: 0 0.35rem 1.3rem rgba(0, 0, 0, 0.28);
  color: #dceaf1;
  cursor: pointer;
  font-size: 0.72rem;
  transition: border-color 160ms ease, background-color 160ms ease;
}

.support-quick-button:hover,
.support-quick-button:focus-visible {
  border-color: var(--support-accent);
  background: rgba(12, 31, 45, 0.98);
}

.support-quick-button > span {
  display: grid;
  width: 1.3rem;
  height: 1.3rem;
  place-items: center;
  border-radius: 50%;
  background: var(--support-info);
  color: #06121b;
  font-weight: 900;
}

body.auth-dialog-open .support-quick-button,
body.scan-modal-open .support-quick-button,
body.mobile-counter-focus .support-quick-button,
body.sentinel-tutorial-active .support-quick-button {
  opacity: 0;
  pointer-events: none;
}

@media (max-width: 1480px) {
  .support-admin-toolbar {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .support-search-field {
    grid-column: span 2;
  }

  .support-admin-workspace {
    grid-template-columns: minmax(330px, 0.8fr) minmax(440px, 1.2fr);
  }
}

@media (max-width: 820px) {
  .support-center-grid,
  .support-admin-workspace {
    grid-template-columns: minmax(0, 1fr);
  }

  .support-form-row {
    grid-template-columns: minmax(0, 1fr);
  }

  .support-ticket-form input[type="file"] {
    width: 100%;
    min-width: 0;
  }

  .support-proposal-attachment img {
    max-height: 60vh;
  }

  .support-kpi-grid {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .support-admin-toolbar {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .support-search-field {
    grid-column: 1 / -1;
  }

  .support-ticket-list,
  .support-ticket-detail {
    max-height: none;
  }

  .support-quick-button {
    right: 0.7rem;
    bottom: calc(var(--mobile-nav-height, 4rem) + env(safe-area-inset-bottom) + 0.65rem);
    width: 2.55rem;
    height: 2.55rem;
    justify-content: center;
    padding: 0;
  }

  .support-quick-button strong {
    position: absolute;
    overflow: hidden;
    width: 1px;
    height: 1px;
    clip: rect(0 0 0 0);
  }
}

@media (max-width: 480px) {
  .support-kpi-grid,
  .support-admin-toolbar,
  .support-detail-controls {
    grid-template-columns: minmax(0, 1fr);
  }

  .support-public-id-row {
    align-items: stretch;
    flex-direction: column;
  }

  .support-public-id-row code {
    min-width: 0;
  }

  .support-composer-footer {
    align-items: stretch;
    flex-direction: column;
  }

  .support-composer-footer small {
    max-width: none;
  }

  .support-upload-preview {
    grid-template-columns: 4rem minmax(0, 1fr);
  }

  .support-upload-preview img {
    width: 4rem;
    height: 3rem;
  }

  .support-upload-preview .btn {
    grid-column: 1 / -1;
  }

  .support-proposal-detail-head,
  .support-attachment-heading,
  .support-proposal-review-actions {
    align-items: stretch;
    flex-direction: column;
  }

  .support-proposal-data {
    grid-template-columns: minmax(0, 1fr);
  }
}